Customer Testimonials
They had a truck I had been shopping for, for 3 months and about 10 different dealers and these guys had it. Did everything over the phone came in the next day and signed the paperwork! Thank you Armando and Jeovanni and the rest of the staff!
I would like to thank service advisor Hector Alicea for the excellent work and advice he gave me on my 2008 white Dodge Nitro. The seatbelt light kept coming on and he ordered the part and so far the vehicle is working well. Hector is very professional and committed to any tasks in which he undertakes, and this is what makes him a cut above the average person. He shows a great concern for the customer and he appears to be calm, cool, and collective at all times. He is indeed an asset to the Dallas Dodge/ Chrysler team. Keep up ...
The service experience was great today. Liz (advisor) is awesome. I did not give a 5 star rating due to the turnaround time. There is room for improvement on the service time. I will be returning to see if there's improvement in the service time. 🙂
It was an awesome experience. We Loved it and we will always return to this facility. Their staff was amazingly very friendly as well as very helpful.
My air conditioner wasnt cooling and took my car for service. Dennis was very nice & kept me up to date with what they found. I needed a new compressor. It was going to cost me over $2,300. Because we are in Texas and the heat is terrible - I was going to get it done but they got me to work by shuttle. I live 2 hours away and thought that it could be done in 1 day, so I decided to go back pick up my car & reschedule for Saturday. By the time I got off work, went to pick ...
Highly recommend Jesse. Very considerate and quick with the process. Makes sure you get what you are looking for in a vehicle. He made sure we bought a vehicle that satisfied both our needs as a couple.
I visited this dealership for the first time. Jasmine was my service advisor. She greeted and treated me with opulent customer service as well as took care of all of my vehicles needs. As a result of her service and the hospitality of the staff at the dealership, they have gained a loyal customer. Thanks for your care!
Scheduling service online was easy with many time slots available. Scheduled maintenance was completed in one day. Warranty work required ordering parts so they said they’ll call in 2 weeks when parts arrive. Staff was friendly and efficient. My rep was Jasmine.
Liz was very helpful with my service request. Anytime I had questions or concerns I knew I could call her and she would get back to me immediately.
Have a 2016 Challenger R/T. No issues until very recently. Bearing on driveshaft went bad. Unfortunately, this has to have the whole driveshaft replaced. John Russo and team helped me with getting it online instead of through the shop. Saved a couple hundred there. Got the order # and worked with a store in Oklahoma to get it shipped quick. Had the part in two days, shipped to the repair shop directly. Can't thank them enough. Fast and it saved me some cash. Can't ask for more.
I bought my car in for service and it was a very good experience. Great team of people and everyone was very friendly. Especially to my child. She really enjoyed the food they provided. As always it was awesome!
Great overall experience. Both the customer service and service tech were great. I am pleased with my visit and do recommend Dallas Dodge to others.
Great customer service every time I needed assistance. I needed assistance with "UConnect" was not working properly and I was delighted to speak with Michelle with the Sales dept she fixed the problem. She is wonderful and knowlegeable and I Highly recommend!
Ronnie DeLuna went above and beyond to provide stellar customer service! He was polite, friendly, and efficient. The service to my vehicle was accomplished quickly, professionally, and to the highest standards.
The quote was very close to the actual price. Service time was reasonable. Billing to longer than expected but accepted. The price was reasonable and fair.
Been buying from Dallas Dodge for at 12 years and use only them for my new car and truck needs. Service department has always provided excellent service.
Excellent service from the service technicians at Dallas Dodge. Did not have a long wait time. Service performed was as requested and well done and timely!
Josh helped me out for my two new tires. He made it quick and easy. I’m very pleased by their work so far. I would recommend coming to Dallas dodge
Brought my 2020 dodge ram in for the second time within a month for the same servive. (A/c) went out. They replaced the compressor both times. The second time they kept my truck for over a week. Just gotten it back yesterday. Hopefully the second time is the charm. Luckily my truck is still under manufacture warranty so it didn't cost me anything. They also replaced the cabin filter that i didn't request and they didn't notify me until after it had been done which cost me 32 dollars unexpectedly. So over all i would give them a 3 ...
Nice service and good attitudes today and funny business, nice facilities nice restrooms good looking cars and good looking trucks and I might be able to trade in for one of those nice dodge trucks one day.
August gave great service from start to finish. Looking forward to future deals at this dealership. I am very happy with the car that I picked out
I want to update my last review. I said the only negative was people not wearing mask. I meant to say that the employees did not wear any masks. I saw only couple of employees wearing masks. I am aware of the governor's mandate but still businesses needs to protect their employees and customers.
I just want to leave a great review to Johnny Chapa!!! He’s very professional let’s me know all cost and what work is needed to be done. Always answers all my questions I have built a strong trust relationship and will keep coming for the good customer service he provides!!!!!! overall great service
I was highly impressed with Dallas Dodge as they patiently worked on my 2008 Dodge Nitro. I giving a special thanks to Service Advisor Jasmin because she did an excellent job in keeping me informed about my vehicle during the duration it was at the shop. She also was able to acquired me a loaner car as well. I was so impressed with Dallas Dodge until I purchased a Dodge Challenger Scat Pack 2021 and on Monday March 29, 2021, I drove it off the lot. Thanks again to Jasmin and Dallas Dodge on LBJ Freeway. I will definitely tell all of my fellow ...
Truck buying experience went well here at Dallas Dodge. Salesman Fabian was a nice young man and very knowledgeable able the trucks. Dallas Dodge was the only dealership in the DFW area to have trucks in stock with all the features I was looking for. No high pressure sales, price was as advertised. Only downside was waiting a while for truck to get detailed to drive it home because they were short handed that day.
Friendly customer service VERY HAPPY WITH MY DODGE RAM Thank you for your patience I'll be more than happy to recommend you with my friends. See you soon
Great experience from beginning to end, Chris made the process as smooth as silk. This was the way a car buying experience should be handled!
It was a great experience buying my new truck. The salesman Chris was exceptional. He was no pressure and worked hard to get the deal done. He offered me a fair price for my trade in and looked for incentives and discounts to get me the best deal.
Chris is an awesome guy even though I didn't get the truck I want it he was very patient and worked hard on trying to get me a great deal on another truck if you're looking to to buy a used or new vehicle He's the guy it is done thanks Chris
Liz, my service advisor was helpful right from the moment I drove . Was through and very knowledgeable. Everything was taken care of and explained.
Dallas Dodge has done the service on my Jeep Wrangler since 2918 and have always done a great job. Service Tech s are great and very knowledgeable and helpful.
Thank you very much.. car running straight now... Going back when next tepair is needed.. Josh and the crew took car of me thanks also to Waco..
I went in for a diagnostic check of my faulty radio system. Ronnie was extremely attentive to my concerns and helpful in finding a resolution. I have been coming to this specific dealership for years and will continue to do so. They are expedient in repairs and offer the highest quality service.
Hector is the Best Advisor at Dallas Dodge Chrysler. They were prompt, courteous, and completed work as stated. I’ve been there before, and will return as needed. I highly recommend!
Dallas Dodge is always the best for oil changes and maintenance to my rigs!! They were kind enough to take me in at the last hour for an oil change..thank you ladies and gents for outstanding service.
Been going to them since 2017. Has taken care of me everytime and was finally able to get the car I wanted. Top flight workers and establishment.
This is the place I always bring my Jeep. Alex Padilla is an awesome service rep. He has been my go to guy for almost 8 years!
I have my car serviced here whenever needed. The employees are always so nice and eager to help. Ashley, Jay and Andy were great and my car was taken care of. Dallas Dodge is professional and a very clean place. I highly recommend Dallas Dodge for vehicle repairs and services.
I googled the dealership and saw some awesome reviews on Cesar Espinoza, salesman. I reached out to him and told him exactly what I wanted to buy. He ran and got the car and I took it for a test drive. He explained all the vehicle features. He is a very respectful young man. The process was f buying my vehicle was better because of him.
Everything was perfect, smooth process and my favorite part informed about what need to be done. overall John service went above and beyond going out his way make sure me and my husband was taking care of. definitely recommend
I went in for an oil change, my service advisor (Jasmine) was wonderful. They go above and beyond to make sure their customers will return.
I called the dealership about a truck I found online. The salesman I talked to never followed up with me. I called back in couple hours got Valentine. He followed up with me and did everything he said he would. Excellent. I wrote a check for the truck. I was told I had to put 5k on a debit card and write another check or go get a cashiers check. They refused to call my bank to verify funds. This was almost a 78k check. Not a good way to treat someone who can write a check. I got the ...
Brandon Watts and Chris Moore were the best! They made my buying experience pain free. They were efficient and respectful of my time. I will share their names with my friends who are in search of a car!
Chris Moore did a good job helping me find the truck I wanted. The process was fast and very informative. Thanks for the help Chris, I’m enjoying the new purchase. Jennifer O. From finance was also very helpful. I recommend this team to help your purchase process.
Dallas Dodge and their staff are amazing they go over and Beyond to give you the satisfaction that you want and need. Alex was able to help me in a timely manner and with a short notice that I gave. Alex was able to let me know not only to I need a oil change that I had some other things going on with the car and he broke it down to let me know exactly how much it would be. I highly recommend Alex as your customer representative and Dallas Dodge 4 your maintenance and if you need a new ...
Liz Perez is great. I take all my service to this dealer because she is there. Trys very hard to help save customer money. Very courteous.
Alex at Dallas Dodge helped me at every step of the way. Derek Johnson and Alex followed every step needed and advised me whenever there was a problem. I have found a REALLY GOOD service rep in Alex and due to his and Derek's attention to detail and my service I intend to keep Dallas Dodge a For all my automotive requirements as well as recommend their services to others. Thank you all at Dallas Dodge!
Can't grade the work yet because I just got the car back. Maybe after a few days i will be able to rate the work.
Took care of my needs quickly with out any hassle. I will continue to shop at Dallas dodge in the future. I recommend the service department to anyone as well.
Hector was quick and listened to what my needs were. He was able to find parts at no additional charge to me and all with a can do attitude and smile. Very friendly and helpful. Enjoyed seeing him again.
Everyone there had been very nice especially Jasmine. She had went above and beyond to make sure I had been taken care of. My experience overall at this particular place was great and I will definitely be going back!
Excellent salesperson, Erick did an awesome job, the only negative thing the lady from financial department she was a little to much trying to sales extra insurance for the car
My experience was very Great. However $4.75 in coins was stolen from the console of my vehicle while at this location. I thought my vehicle would be safe and secure doing the repairs.
Scott Southern my salesman was very easy to work with. The process of ordering my new Wrangler then delivery 5 weeks later was a pleasant experience !! I highly recommend Dallas Dodge/Jeep
My regular service advisor was off today so Josh helped me. Had great service and was in and out in a fair amount of time. No hassle and my car drives great. 2013 Dart GT. 117K miles and smooth as if it were new.
Dallas Dodge is great and has great staff. “Waco” the service advisor he rocks and communicates well.. If you ever need something they always there to answer any question.
From appointment, to service depart receipt, to recall repairs, and projected time of repair, it all went as promised. It's good when things go as promised, even for recalls.
Went in for an oil change and a screw on my tire, told Eric about and help me get a new tire since I had the tire insurance when I purchased my car from them.
Went in came out no time wasted on recalls at all and had my car sooner I will definitely be back for services. Thanks appreciate you guys
Loved the service a quick in and out. Said it would take a hour and a half but left in 30, a job well done
Great Customer Service! Melissa , she is awesome!! Very friendly and kind ! I will come back ! They tried everything to get my new jeep !
Great costumer service. Very fast process In buying the car and I would definitely buy a car there again.... Car was in perfect shape very friendly staff.
I bought a 2020 Jeep Cherokee after test driving three vehicles. Chris Moore was taking care of me. I was treated fairly and I am very happy with my purchase so far.
This dealership and the whole staff ,from Sales,selection,financing,and over all experience was great, There was no run around or game play ,they were A number 1 ,throughout the whole process,i was in And out in less than 2 hours .this buying journey was started with a quick stop by the dealership,with most of the info they needed done on line ,by the time i got there ,all i had to do was make sure the vehicle was what i chose,turn in my trade in, Check to make sure all the features i wanted were there, go ...
Dallas Dodge Service Team provides excellent service - I had a sensitive time frame for my service visit and they stepped up their game to accommodate me. Kuddo's to this Service Department. Best in the DFW Market and one of the Biggest
Mr. Ronnie was an excellent agent. Very detailed on information and very helpful. He did an outstanding job on making sure that I got the right part for my truck. Thanks
I would like to give a special thanks to Service Advisor Dennis Giron who not only was professional from beginning to end to make sure my needs were taken care of. Went out of his way to check for quotes for me for other parts. He also reviewed old upside down emailed receipts to try and help me make sure I had all my parts correct. Service at the last dealership were a nightmare but Dennis all by himself besides the nice lady that checkout me out and handed me the receipt was the person who helped me with everything! ...
I inquired about a vehicle that is not in stock. Valentine Daniels called me and told me that he will get me the vehicle of my dream and he did just that. This is by far the best experience i have had purchasing a vehicle. Valentine is the best sales professional i have met and this is my 20th vehicle in my house hold. I recommend him.
Dennis Giron was excellent very professional, I've purchased 4 vehicles from them and service is still number 1 wonderful customer service I would recommend them to family and friends 5 star service all the way around..
Friendly, great customer service, didn't take long to have my vehicle serviced. I would recommend family and friends.i will return when my vehicle need service.
Amado was my sales person who drove the Jeep to my home for a test drive. He is a valuable employee and I appreciate his help. The GM Pedro did a great job as well and I appreciate how hard he worked to make the deal! The customer service of the sales team is amazing. I also want to acknowledge Alex in service and his crew who helped out to install my tow hitch and wiring and make sure everything was perfect as well. You should be so proud of all of the employees at Dallas Chrysler Dodge jeep. I ...
I can truly say for as long as I have brought my car for service to them, whether it was for a routine checkup or something else, that they keep a level of professionalism that is worth commending.
Marylu did an amazing job taking care of me. She was able too get us right in and out. Highly recommend her and Dallas Dodge. Mike Quennia is the best and most honest Sales Manager I have ever had. Highly recommend him as well.
Eric is a tru professional my repairs we’re done correctly and in a timely manner great experience will return for business or for future buying needs
Any dealer performed service is expensive, with that said....... have brought several of our vehicles there for repair/service through the years. Never had any problems or complaints with services given. Staff are helpful and polite when questions are asked.
Marilu was great and I would gladly return and seek her assistance. She was prompt and attentive, helpful while being upfront and unabrasive. Thank you.
I would like to start by saying that, I have experienced excellent and fabulous customer service from the Service Dept. of this dealership. Service Advisor Hector Alicea and Alex Padilla (Manager) went out of their way and displayed pure professionalism and helped me resolve my Jeep repair situation. At the same time, I truly appreciate them arranging and providing me a dealer loaner car, which seemed to be impossible considering it was a busy closing time and just hrs before a busy national long weekend. Hector is extremely knowledgeable in his profession, attentive, energetic and friendly. I would definitely recommend ...
Went there to get an oil change and had to replace a tire...Ronnie was a big help with the process..very knowledgeable and made it possible to finance a new tire
Wonderful experience,Waco was top notch and very professional and helpful.Thanks for the paint referral. I felt safe,lots of employees wore masks.Hurray!!!!!!See you guys in November
When I have questions or need service on my jeeps, Josh is the best he gets it done. He has always treated me with Respect.
Ronnie was very helpful and knowledgeable for the repair of my vehicle. Work was finished at the time promised. Clean facility and friendly staff. Good job
Service Advisor Josh provided exceptional customer service. He demonstrated the type of care towards my vehicle as it was his own vehicle. Thank you Josh for providing another exceptional service
The whole service team at Dallas Dodge are a pleasure to work with. I left my truck with them for the day and they stayed in communication with me through the process. Great Job!
Johnny Chappa was awesome!! He was polite from the time I pulled up. He let me explain everything and Walked me through the steps they would be taking.. while in the waiting room Johnny made sure to come back and update me on how the service was going. Once everything was completed he came back to get me and made sure he answered all of my questions before I left. Thanks Johnny!!!
The service tech was very nice and hard-working my repairs were done fast. Best customer service ,goes above and beyond to meet your needs.Thank you
Dusty in the service dept always takes care of me. They close at 7, I called her at 615 with a dead battery issue, drove up at 630, out the door with a new battery installed by 645. Now that’s service!
Ronnie was great, I love going to Jeep for all my service needs. Jeep is always clean. The staff is always a pleasure to talk with.
I am not sure if its the social distancing or if its business as usual that mechanics these days don’t go over with the customer the immediate needs of the vehicle. and if they want it fixed today or schedule it within the next few weeks. no phone call, just a text hey we’re finished with your car go to this website to see what we found. So impersonal, but I guess that’s what you get with big banks lol I mean dealerships. TC of Dallas
Waco did an awesome job. I bought a truck and needed factory keys. He made sure that is what I needed before I paid for them. Waco Thanks for taking the time and making sure that's what I needed!
Great Service Department, work done in timely manner, service personnel are good. No problems or issues have ever been experienced with this service department or personnel.
Great job by Alex, very nice and professional guy, Dallas Dodge is very lucky to have him. New employees could definitely learn from him on how to conduct business, making customers the priority.
No complaints. Everyone was professional and kept their social distance. The facility was clean and not a lot of trafficking through the building. Thank you
Everyone was friendly and nice . It did take twice long then estimated ( 1 hour instead of 30 to 40 minutes for an oil change ) It is a 10 year old van. It might take a bit longer to give it a once over for the 27 point inspection. No surprises for what other services it needs besides my oil change.
I just want to take a minute and say how pretty she if I was a Ronnie Deluna very professional and would like to shop with him again thank you for such professional man again thank you
I Want to thank my advisor Hector Alicea for full filing all my needs, and for being the best advisor. I recommend him to anyone he is a great person to deal with.
My service advisor, Waco always does an amazing Job when I bring my car in and makes sure I’m well taken care of. Got my tires rotated and an oil change super quick!
First off, this dealership is massive! It has to be the largest of its kind. Plus it is very clean and customer friendly. But here’s the BEST PART. My sales representative. Chris Moore. He is professional, knowledgeable, and HONEST! He is does NOT represent the stereotypical car salesman. In fact, he goes beyond his call off duty to get you exactly the type of vehicle you asked for a price you can afford. Walk in. Ask for Chris. Get your dream car. Be VERY HAPPY! It’s just that simple.
Eric was very great, very helpful answered every question I had, I left without any doubts I like coming here for service and customer service
Were helpful with every thing and very knowledgeable made the whole car buying experience simpler and easier than expected. They even came and got my car which was not full running at the time.
Great customer service. Hector was very nice and attended why my car was needing. Explained all that was needed to my oil change to my car.
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