Customer Testimonials
Great service just I think I can be a little fast, and the guys doesnāt give you an update , you have to call and they not answer very often ,
Great service! Helped me out big time with an engine issue. A price on labor and parts that I wouldnāt get anywhere else!
Very nice and informative service writer, all work was done in a timely manner. Very satisfied
I got the truck I wanted and for the price. Harry and Ceasar were great to work with. Will definitely come back when ready for next truck,
Update to my previous review, five stars for the new service manager. Before I felt like the dealership lacked empathy but JDs customer service made me feel heard! He listened and quickly found a solution. Thank you so much JD!
My service was more than timely. I arrived earlier than my scheduled time and Rich said, "Dont worry about that, where is the car." He got me in and took care everything. The ladies at the cashier desk more Super Friendly.
This place is amazing! From Diana, to Cesar, to Vilma!! Totally unmatched and will always be a DDCJR customer!
I had a great experience at Dallas Dodge. The staff was friendly and helpful, and the sales process was smooth and transparent. I felt like they were genuinely trying to help me find the right car.
Fast pleasant service and quick repairs. Quick check out when the work was completed. Shannon was great.
Great place to buy a new vehicle. Huge inventory to choose from, and heat people to buy from.
I took my Dakota truck to have wheels alignment and although it wasn't complete I took it back and the main technician aligned at no extra charge. I would definitely take it back for maintenance again.
I came here on Thanksgiving week and received a great deal in comparison with other dealers. I had great service, maybe I was lucky.
Both the salesman āQā and Cesar who prepped the truck did an outstanding job. Highly recommend this dealership.
On 5/17/2025, I took my brand new 2025 Ram 1500 with 877 miles for an oil change at this location.
First, a service advisor named Taylor was very knowledgeable and willing to help and welcome me for the first time here at this location.
When it was time to pay for the service, I approached the cashier's counter. These two young ladies kept joking with another co-worker from the service advisor department. It took more than 5 minutes, but it seemed longer when you were waiting at the counter for the youngest lady to look at me, and she told me, "This is ... Read More DealerRater - May 22, 2025
It was easy working with dealership. Nice and knowledgeable folks and Jesus communicated well throughout my visit.
Service was slow, disorganized and way overpriced. I have visited twice and had same experience. There wonāt be a third time. They try to rip your head off in service and the sales guy was clueless when I was trying to buy a new Laramie. Just stay away from this xxxx hole. I wish I could give Zero stars.
Bad service at the cashier counter and I have to vacuum sand out of my truck from the mechanic who service my truck.
I purchased my vehicle in October, before I received my plates I had been up there more times than I would like to say due to my car stalling when I stopped at a light or stop sign I was told is was battery complications and I needed TWO new batteries and the issue still happening. Had to take it back again a few weeks ago because the rain would flood the back of my car i was told it was due to the windshield even though the front of my car was dry. They said they couldnt replace it ... Read More DealerRater - May 18, 2025
Itās okay I take all my cars here and they have treated me well
Dallas Dodge Jeep Ram has been wonderful to do business with. My first purchase was pre-owned in 2022. I purchased a 2025 Ram for my birthday in December. I am so satisfied with the customer service throughout the entire dealership. They never disappoint.
The main reason that I decided to return to Dallas Dodge Jeep Chrysler was the true customer service. The staff is always helpful and they take the extra steps to keep in contact with you even after the purchase of your vehicle. Thanks Again!!!!
This is the only dealership I have been where they donāt wash your car during service. Especially a car that I bought new from them. The staff of the service area is polite and useful, except the ācashiersā that didnāt give me the right paperwork and never say please or thank you. Service was done fairly quickly.
It may take some extra time but they do great work and are very friendly
great customer service by johnny for my dodge charger that i brought in to do an oil change !!
The people who deal with customers are awesome. The inventory sucks but the customer service makes it well. You canāt blame who does almost anything to help you even when you buy a new vehicle that has to go to the shop 3 times within the first month due to sensors failure and luck of inventory to fix it. But then you have Shannon and Cesar that make you feel good about having to be there at the shop fixing a Brad new car. They were awesome not the 3500 truck, not my first weeks impression with it. Even Steve the ... Read More DealerRater - May 11, 2025
Associate Johnny Chappa Was very helpful and fast service he guided me through the entire process.
Great service will visit again. Angue, Jesus Is the best service advices kept me updated
Dos meses con mi carro y me lo entregaron en varias ocasiones y aĆŗn no queda bien.
It took longer than I anticipated however the repairs were more extensive than originally anticipated. With that in mind , I am satisfied with the overall service.
I took in my 2018 Wrangler that is having intermittent power steering failure. The dealership kept it for four days and then gave it back to me with no work done on it and said they couldnāt replicate the problem. I asked what I should do I both my local mechanic and the dealership has no idea what to do about it and the dealership provided no help or suggestions. They were completely clueless about this very serious problem.
I have found Dallas Dodge Jeep Ram to be the best Jeep dealership for both technical and customer service. I loved to the Dallas metro 1.) yrs ago and tried two other dealerships. While this location is not the closest to me, itās worth the drive. They are courteous, efficient and knowledgable. If you have to wait, there is a clean and spacious waiting area. I especially appreciate the coupons offered on their website that they always honor.
Two hours for an oil change thatās too long and itās ridiculous itās a lot of waiting.
Quick and to the point. They recommwnd services needes, but never pushy to upsell all the additional services (especially at 8am when no one wants to hear abd tbings about their car so early).
Clean, fast efficient and great experience. Thanks Jesus cause he is nice and fast too.
Everyone was great the process was fast and easy from the sales man Enrique to the financial person Armando
Always take my vehicles to Dallas Dodge great service every time, The guys are always very helpful.
The manager and the sales person was great . I was impressed with all of them .
Jamaal made this process quick and painless. he was very attentive, explained everything in detail and wasnāt the typical pushy salesperson! Chad in the finance department was also a pleasure to work with! I have 2 family members in the market for a new Jeep and I will recommend Dallas Dodge for sure!
The whole experience was great - beginning to end! They were not pushy, showed me exactly what Iād be paying, and got me set up and connected to my new Jeep in no time!
Dennis from service department helped me out. I was in and out quickly. Heās been taking care of my vehicle since it was purchased.
BAD COMMUNICATION AND SERVICE FROM MANGER & VILMA SMH...RICHARD CAME THRU FOR ME BOTH TIMES!!!
Professional, informative, and fast service. Staff and service advisors are always friendly especially Ronnie Deluna.
To be completely honest, keeping it šÆ, I was already running late leaving the house in the a.m. and noticed my phone didnāt charge over night, I got up later than usual, forgot to brush my hair, and forgot to get me my coffee from 711. But lucky thanks to the ppl up in here, greeting me jumping out the truck, noticing Iām quite a mess, letting me know not to worry and theyāll take care of me while I go sit down and wait! Man, they got coffee, water, a bunch of chargers up in there, and ... Read More DealerRater - Apr 10, 2025
Excellent service and very polite. Felt comfortable the whole time I was there. Would recommend Dallas Dodge to anyone.
Dealership is okay but some individuals working there are so guffy or brain damage, I can't believe that this person was showing me someone else vehicle problems and even if I was trying to tell him that my pickup didn't had those problems he was insisting that my pickup arrived with an engine light on, low tires pressure, bad c.converter and a bad oxygen sensor and the estimate costs was $2400.00. I went to xxxx trying to make Mr. Vincent understand that all that was wrong information, until I convinced him that he was showing me someone else ... Read More DealerRater - Apr 6, 2025
Excellent quick hassle free service! Bought from Valentine and he put the deal together over the phone (mainly text) and I was able to come in and sign and leave. Hassle free and I love my new 2500 Rebel
Poor communication and the diagnostic and advise I was given caused much more damage to my vehicle than the original issue for which I brought it in. I only received updates if I called in. Information I was promised on the issues with my vehicle was never delivered.
Customer service was the best not long wait and they was so courteous awesome staff Robert was great n very knowledgeable about my jeep
Very warm greeting, everyone very courteous and helpful. Work was done well and very efficient.
Horrible service! Please stay away! They didn't fix my jeep, had it over a month. They had the nerves to send me an email after I picked up may vehicle , stating there was a nail in the tire. With all of the test driving they stated they did, it was likely that the nail was their fault. What started as a $200 diagnostic ended up costing $800 to pick up my car that they didn't fix. On top of that I had to purchase a brand-new battery the next day after I picked it up. The service department is trash!!! ... Read More DealerRater - Apr 2, 2025
Great service with friendly and knowledgeable staff,I purchased from them and fet all my service dine there.
Ivan and Erick were terrific. Exceptional service! The process was painless and Iām very happy with my purchase. Thank you for all that you do.
I brought my jeep in with an AC issue. I was told I would have it back that day, 2 days max. I was able to finally pick up the jeep 8 days later. I understand things happen. However the issue I have is a wasnāt called or texted one time for an update. I had to reach out twice to see how the progress was going.
Complete and total bait and switch. Will never return to this dealership after purchasing from them back in 2020 the new staff is not the same.
You The big ram heads keep it up and work the rest of their lives team thatās great job. It made me comfortable with my truck so good running!
I would like to recommend Shannon in Service. She finally resolved a 4 month long issue we were having. For 4 months we were treated unsatisfactory. Final after my own research and reaching out to anyone that would listen, I received some help. There are holes in some of training and no followup when there should have been. Issue has now been resolved.
I would give 0 stars, if possible. Took in truck for oil change and other concern, truck was there 3 days, nothing was done.
Great experience, got my vehicle in and out of shop quickly. Ronnie did a great job
Service advisor didn't listen and an issue I told him about was not checked
Never going again EVER. Ver unhappy. Yall did not accept my dealer paid Mopar car care and charged me the service. Now i have to go out of my way to get reimbursed. Horrible experience just Horrible.
I have to say im quite pleased with Dallas Dodge Jeep! This is my 1st Jeep Chrysler purchase and if the Jeep performs to the same experience I had with Dallas Dodge than I will be sitting very very nice and will be overly happy! What was best about Valentine and Armando at DAllas Dodge, is that you do have things that come up! And after the deal was funded and deal was done they still gave me the surface and promises like they do before you sign! Valentine responded on his only day off with updates, and the finance ... Read More DealerRater - Mar 22, 2025
I have never had a problem at this dealership. Everyone is always so nice. My service writer, Vincent, was very nice and kept me informed about what was going on with my car.
I really liked it here, very nice staff Always respond when something needs to be resolved, it always happens very quickly, I was very pleased
Love, Love, Love this dealership. My service advisor (Jesus) is the best. Great customer service and great atmosphere. Also love how my advisor explain everything to me from required service! Dallas Dodge is great!
Today was the first time I've ever been surprised by this dealership and their service. This was not in a good way but I still like them. I normally know the cost of my service before the job is completed but today I was surprised by my final cost for an oil change. Needless to say it left me a little disgruntled.
Great people and good service. Service time was excellent. I love coming here to get my car serviced.
Garland Dodge took five days for a check engine light and could not give me a rental. Never called one time to update me.
The service was the best and the process was quick. They provided snacks and water as well!
Vincent was awesome and kept me posted until my vehicle was ready. Very professional attitude. He explained fully as to what was going on with my vehicle Thanks Vincent
Vincent was awesome and kept me posted until my vehicle was ready. Very professional attitude thanks Vincent
The best experience ever! Val was professional and great, left with the car I wanted!
Friendly service upon arrival. The employees worked efficiently and informed every step of the way. Definitely a great experience, will return.
Don't go here that just take your money fix thigs that don't need fixing
The Service was timely and my agent was super friendly. My dealership is the best in town.
Leo and Sam made it happen for my family we had a small Honda Crv and have a growing family and needed a mini van really bad and had a price point we had to be at for the payment to work and they made it happen for us I would shop here again for sure.
Great customer service. Communication was great. Quick and reliable delivery. Thank you for your service.
From the time I first coordinated with Val I felt good about the Dealership purchase.
I was disappointed that I didnāt get the quoted special price for my oil change. My Durango has a 3.6L engine and I was told that was a higher price. Iāve never paid extra for that engine oil change previously.
Dealership takes too long to complete task. Lack of communication during the process. Zero Customer Satisfaction
Great service and maintenance service was fast and thorough. The staff was friendly and greats you with a smile
Jesus was amazing to work with and the service was done in a timely fashion. Highly recommend if you have a CDJR to go to them!
Repairs were completed and I am satisfied with the work received. However I was surprised that online registration didn't mention that there would be a day to get diagnosis completed. Then a labor hours for 3-4 hour job still took all day. I had to constantly call to get updates.
LD AND CESAR did an AMAZING job with my trade in and helped me purchase my brand new Dodge Hornet which I love. LD is walked me through the process, answering all of my many questions. Never rushing or pressuring me into a decision. Cesar did an amazing job sealing the deal ensuring I knew how to operate my new vehicle, and making sure I was happy all around. Both LD and Cesar delivered my vehicle to me (with a big red bow) after being detailed and charged up. An amazing experience. Thank you to them both.
Didn't tell me up front I'll be charged for the diagnostic the company did not approve the repair so they charge me $400 for nothing I was played thank you
Great customer service and care. Thank you Ronnie.for explaining the service report me. You were very patient and polite.
If you bring you car in for repairs except a severe wait. My vehicle was here for 10 days. I left and still have to come back. Im disappointed to say the least
No dealership is going to be perfect in today's world. Having said that, Dallas Dodge Chrysler Jeep works very hard at trying to earn your business and keep it.
Good job , truck drives wonderful on way home . No more floating !!! We just need better communication with customers !!!
Always have the best service as you pull in. You get taken care of immediately. They listen to you and keep you posted. Then you can relax while you wait. Nice friendly people all around.
Craig was the absolute best amongst the rest of the staff members! He kept me informed and updated and went above and beyond to make sure I was well taken care of during my repair visit.
Great place to visit whenever you need to do or fix something in your car
Bought my brand new vehicle on dec 30 2024 still with service some battery issue unable to start next morning without jumpstart, this service center is still working on it it has been almost 30 days unfit to do any service as they didnāt yet given any timeline when my car is good to drive will update as I get more details Todays date: Jan16 2025 May 8 2025: Perfect 5/5 for Jesus Angue, great person, keep me posted and provide proper expectations and timeline, provided Lyft, very satisfied
Absolute worst experience with the service department. They kept my truck for several weeks. They did not fix it correctly. And then when I took it back, they kept the truck for a week because they couldnāt find one bolt. They have total lack of communication or care for their customers. This is the first bad review Iāve ever left for anyone. Thatās how bad they were. Never buy or service your vehicle at Dallas Dodge.
We are satisfied with the service on our Jeep Gladiator. It needed a replacement part for the 4 wheel Drive and they took care of it promptly. Always good service with this dealer.
Let me begin by describing exactly what happened to me at this dealer. This the worst dealer, behaving and acting as if they have you as a hostage and at their mercy. They're dishonest, crooks and would jack you around to milk the last dollar.
I made an appointment on Saturday and was taken care by Vilma Canales where I presented my issues with my Gladiator. She said that it will be $200.00 for diagnosis that would be applied toward the repairs if I choose to. A whole week went by, calling twice every day and finally on Friday, I ... Read More DealerRater - Jan 11, 2025
WE BOUGHT OUR JEEP FEB 2024 (2020 JEEP WRANGLER SPORT ) AND BOUGHT THE AFTERCARE EXTENDED WARRANTY ONLY BECAUSE IT WAS EXPLAINED TO US THAT EVERYTHING ESPECIALLY THE ELECTRONICS WERE INCLUDED IN THIS WARRANTY. FAST FORWARD TO ABOUT 3 WEEKS AGO, OUR INSTRUMENTAL CLUSTER WENT OUT (MANY HAVE BEEN RECALLED, BUT OUR VIN WAS NOT) AND WHEN CALLED, WE WERE INFORMED THAT THIS WAS NOT COVERED UNDER THE WARRANTY THAT WE PURCHASED. SEVERAL CALLS TO FINANCE AND THE GM AND STILL NOTHING BUT "WHEN WE KNOW SOMETHING WE WILL LET YOU KNOW". WE WERE SOLD AN EXTENDED WARRANTY THAT WAS NOT THE ... Read More DealerRater - Jan 10, 2025
This was my first time using this dealerships service department. My advisor was very courteous, however, very disorganized. He did not call me as promised to keep me updated when he did call to tell me my car was ready for pick up, I told him I would be there in an hour or two. Upon arrival he took an additional hour fifteen to finish paperwork!! A client should not have to wait over a hour when told car is ready for pick up.
Filthy! My car was NOT clean it was filthy! My car was dirty when I picked it up. An each of tree sap was on my car. I have NEVER been to a dealer that returned your car back filthy. My husband spent all day cleaning it at the car wash. And itās still tree sap all over my windows. Who does that?! I guess Dallas dodge does. I bought my keep from them back in 2018 and when I needed to have it fix this is how they treated my vehicle. They called to tell me it was ready ... Read More DealerRater - Jan 8, 2025
I waited 3 hours for a oil change. I arrived at 8a at 10a they advised they didn't have the filter needed but it was on the way. I also requested my brakes to be inspected that wasn't done.
Muy buena atenciĆ³n muy amables estoy satisfecha con la atenciĆ³n y amabilidad del seƱor amado
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